Our Process

Know Exactly What To Expect When Working With Us

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Pond Renovation Process

We Are Here For You

When it comes to investing in your home, our team knows that you want to feel heard, respected, and completely in control. That’s why we have put together an efficient and communicative process that involves you every step of the way.

We believe this method is the best way to ensure that our clients are fully confident in their decisions and comfortable with the entire project. When you choose us, you can know that we’ll treat you like family from start to finish.

10 Easy Steps To Your Dream Pond

Fill out our contact form with information about you and your vision so we can get started on making it come to life. Feel free to attach pictures so we can get a better idea of what you’re dreaming of.

Once we receive your form, we will reach out to you with a phone consultation to talk more about your pond, including pricing, timeline, and overall vision.

During the on-site consultation, we will come out to your home and start planning out your pond renovation.

There is a $300 cost for the consultation that goes towards the final cost of the project.

Once we have gone over all aspects of your project, we will sign the contract together and collect an initial payment of 50% of the project’s cost.

Before we start breaking any ground, we will put together a video of your project, including an overview and specific job instructions for our crew. This ensures we are on the same page throughout the entire process.

This is where we bring your vision to life. As we work on your pond, we ensure to keep you updated on our progress and let you know of any hiccups that we might run into along the way.

Once we have finished your project, we will do a final walkthrough with you. Together we will go over a care checklist so you know exactly how to care for your new pond and also give you clear next steps on how to get in contact with us for anything you may need.

Now it’s time to invite over loved ones and spend time together around your new pond.

In addition to the product warranty, we offer a 1-year craftsmanship warranty on the construction of your pond. If there is anything that you are unhappy with during the first year, we will come out and fix it–free of charge.

We want to ensure that you continue to love your pond. That’s why we offer 2 free months of maintenance after the completion of your project.

We Appreciate Our Proud Pond Owners

Rachel MRachel M
23:24 27 Oct 22
We inherited a water feature with our home and it’s been a big learning curve to care for it, repair, and maintain it! It’s smaller and I’ve had a lot of trouble finding a contractor to come out to help us out. Lots of them don’t think it’s worth the trouble or try to talk us into a 20k rebuild of our very small pond. I am so grateful for black koi water features! They’ve always been honest, worked with our budget, and are timely and so professional. They worked with our budget to redo our water feature and made us a new waterfall. It recently started leaking and they fixed it under warranty, making several trips out to do the job correctly. Highly recommend this company! They’ve been so easy to work with and truly a pleasure.
Pat FensomPat Fensom
21:41 01 Aug 22
Joe and his crew were phenomenal! They made a lifetime dream come true with the installation of a pond and waterfall. From the initial consult, Joe made an impression with his vision and provided ideas that incorporated my thoughts. The end product exceeded my expectations, I am beyond pleased and excited.
Vanessa UnderhillVanessa Underhill
14:17 20 May 21
I always dreamed of this and Joe made it a reality. I LOVE our swim pond or as Joe calls it a recreational pond. It is truly impressive the work he put into this from the deign to completion. People said get a pool... I just could not. I mean no pool is as memorable as this. At night with the tiki torches it is heaven too. My grand kids have 2 jumping rocks they jump off into the pond. I LOVE eating under the pergola listening to the waterfalls. No horrible chlorine feel or smell. Truly a piece of heaven on earth. Joe has a gift, vision, love whatever you want to call it. I am so grateful how it turned out and LOVE everything about it.
Sheryl AnnSheryl Ann
21:04 13 Mar 21
Joe built our natural pool and it is absolutely breathtaking. He was professional and punctual. He went above and beyond to bring to life what we wanted. Im not able to easily visualize how a space will look and Joe even knew what boulders he was going to place where. His level of creativity is absolutely unreal. He delivered beyond our expectations and on time. We plan on using him again for future projects for sure.
Wright SullivanWright Sullivan
12:52 12 Mar 21
Fantastic customer experience. Joe and Jose were fast, efficient, and friendly. They took great care of our koi fish and transplanted our water plants to the bottom of our pond. They took time to educate us about the workings of our pond and how to properly maintain it. Ideas they suggested were all good ones. They gladly took on a second unscheduled cleaning job that was very messy and were also open to discussing our own ideas about future improvements. We'd work with them again in a heartbeat.
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