Black Koi Water Features Disclaimer

Cleanouts: While we do our best to advise of any potential risks a pond cleanout or repair may entail, we have no way of knowing the exact age, build style, or condition of water feature components. For this reason, we cannot be held liable for any damages or issues that may occur as a result of cleaning or other water feature repair or maintenance activities. Issues Black Koi Water Features cannot be held liable for include, but are not limited to: leaks, pump failure, algae blooms, and lighting system failures.

Component Repair or Replacement: Only parts and components purchased and installed by Black Koi Water Features can be warrantied by us in the event of manufacturer defect. We often don’t know if a component fails due to a manufacturing defect or not until we begin the work, for this reason we cannot say for certain whether a visit to repair or replace a component will be covered by the warranty. Issues including but not limited to power outage, physical damage, or freezing are not covered by warranty and will be billed at a normal service call rate.

Component Repair or Replacement: Only parts and components purchased and installed by Black Koi Water Features can be warrantied by us in the event of manufacturer defect. We often don’t know if a component fails due to a manufacturing defect or not until we begin the work, for this reason we cannot say for certain whether a visit to repair or replace a component will be covered by the warranty. Issues including but not limited to power outage, physical damage, or freezing are not covered by warranty and will be billed at a normal service call rate.

Leak Repairs: All leak visits are to be billed and paid each visit. We can not promise success with any leak repair activity. Only water features built by Black Koi Water Features are eligible for leak repair warranty while the warranty is active.

VIP: The VIP agreement outlines all services and benefits included in the VIP package. We cannot promise that we will be able to perform services on specific days. Extra work that is scheduled on a VIP visit may be subject to discounts, however, work that is scheduled in between visits will be charged at their full rate minus any relevant VIP discounts. If the VIP agreement is broken, the original VIP agreement will no longer be valid and are subject to change.

Plants and animals: While plant and animal health is a primary concern of Black Koi Water Features, in the extremely uncommon occurrence of plant and animal injury or death, liability will be determined by Black Koi Water Features on a case by case basis. Fish delivery can be particularly stressful for the fish as they acclimate to a new environment. Pond cleanings can also be stressful for fish as they necessitate some amount of handling and environmental disruption. Fish that are already stressed or have pre-existing conditions are more vulnerable to complications. We will do our best to advise proper action to ensure optimal fish health and wellbeing.

We Appreciate Our Proud Pond Owners

Rachel MRachel M
23:24 27 Oct 22
We inherited a water feature with our home and it’s been a big learning curve to care for it, repair, and maintain it! It’s smaller and I’ve had a lot of trouble finding a contractor to come out to help us out. Lots of them don’t think it’s worth the trouble or try to talk us into a 20k rebuild of our very small pond. I am so grateful for black koi water features! They’ve always been honest, worked with our budget, and are timely and so professional. They worked with our budget to redo our water feature and made us a new waterfall. It recently started leaking and they fixed it under warranty, making several trips out to do the job correctly. Highly recommend this company! They’ve been so easy to work with and truly a pleasure.
Pat FensomPat Fensom
21:41 01 Aug 22
Joe and his crew were phenomenal! They made a lifetime dream come true with the installation of a pond and waterfall. From the initial consult, Joe made an impression with his vision and provided ideas that incorporated my thoughts. The end product exceeded my expectations, I am beyond pleased and excited.
Vanessa UnderhillVanessa Underhill
14:17 20 May 21
I always dreamed of this and Joe made it a reality. I LOVE our swim pond or as Joe calls it a recreational pond. It is truly impressive the work he put into this from the deign to completion. People said get a pool... I just could not. I mean no pool is as memorable as this. At night with the tiki torches it is heaven too. My grand kids have 2 jumping rocks they jump off into the pond. I LOVE eating under the pergola listening to the waterfalls. No horrible chlorine feel or smell. Truly a piece of heaven on earth. Joe has a gift, vision, love whatever you want to call it. I am so grateful how it turned out and LOVE everything about it.
Sheryl AnnSheryl Ann
21:04 13 Mar 21
Joe built our natural pool and it is absolutely breathtaking. He was professional and punctual. He went above and beyond to bring to life what we wanted. Im not able to easily visualize how a space will look and Joe even knew what boulders he was going to place where. His level of creativity is absolutely unreal. He delivered beyond our expectations and on time. We plan on using him again for future projects for sure.
Wright SullivanWright Sullivan
12:52 12 Mar 21
Fantastic customer experience. Joe and Jose were fast, efficient, and friendly. They took great care of our koi fish and transplanted our water plants to the bottom of our pond. They took time to educate us about the workings of our pond and how to properly maintain it. Ideas they suggested were all good ones. They gladly took on a second unscheduled cleaning job that was very messy and were also open to discussing our own ideas about future improvements. We'd work with them again in a heartbeat.
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