Black Koi Water Features Disclaimer

Cleanouts: While we do our best to advise of any potential risks a pond cleanout or repair may entail, we have no way of knowing the exact age, build style, or condition of water feature components. For this reason, we cannot be held liable for any damages or issues that may occur as a result of cleaning or other water feature repair or maintenance activities. Issues Black Koi Water Features cannot be held liable for include, but are not limited to: leaks, pump failure, algae blooms, and lighting system failures.

Component Repair or Replacement: Only parts and components purchased and installed by Black Koi Water Features can be warrantied by us in the event of manufacturer defect. We often don’t know if a component fails due to a manufacturing defect or not until we begin the work, for this reason we cannot say for certain whether a visit to repair or replace a component will be covered by the warranty. Issues including but not limited to power outage, physical damage, or freezing are not covered by warranty and will be billed at a normal service call rate.

Component Repair or Replacement: Only parts and components purchased and installed by Black Koi Water Features can be warrantied by us in the event of manufacturer defect. We often don’t know if a component fails due to a manufacturing defect or not until we begin the work, for this reason we cannot say for certain whether a visit to repair or replace a component will be covered by the warranty. Issues including but not limited to power outage, physical damage, or freezing are not covered by warranty and will be billed at a normal service call rate.

Leak Repairs: All leak visits are to be billed and paid each visit. We can not promise success with any leak repair activity. Only water features built by Black Koi Water Features are eligible for leak repair warranty while the warranty is active.

VIP: The VIP agreement outlines all services and benefits included in the VIP package. We cannot promise that we will be able to perform services on specific days. Extra work that is scheduled on a VIP visit may be subject to discounts, however, work that is scheduled in between visits will be charged at their full rate minus any relevant VIP discounts. If the VIP agreement is broken, the original VIP agreement will no longer be valid and are subject to change.

Plants and animals: While plant and animal health is a primary concern of Black Koi Water Features, in the extremely uncommon occurrence of plant and animal injury or death, liability will be determined by Black Koi Water Features on a case by case basis. Fish delivery can be particularly stressful for the fish as they acclimate to a new environment. Pond cleanings can also be stressful for fish as they necessitate some amount of handling and environmental disruption. Fish that are already stressed or have pre-existing conditions are more vulnerable to complications. We will do our best to advise proper action to ensure optimal fish health and wellbeing.

We Appreciate Our Proud Pond Owners

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